Genting Casino Review 2025 December

The platform loaded quickly on both desktop (2.4 seconds) and mobile browser (3.8 seconds on iPhone 12). We completed registration in under 2 minutes. Game categories make sense because slots, live casino, table games are separated logically. The desktop app is a throwback to when downloadable clients were standard. Everything functions without friction or confusion.

PayPal deposits hit our account instantly when we tested with £100. Visa, MasterCard, and Trustly are your other options. The £10 minimum deposit is standard, though some competitors go as low as £5.

Withdrawals tell a different story. The £20 minimum is higher than it needs to be—most UK casinos set it at £10. That extra £10 threshold keeps smaller balances in play longer, which benefits the casino more than you. We withdrew £60 via PayPal on day nine. Processing took 2 days to complete.

The VIP program advertises faster withdrawals as a perk. We reached the first VIP tier through regular play and tested this claim with a £50 withdrawal. Processing time: still 2 days. Either the benefit applies only at higher tiers, or it’s marketing language that doesn’t translate into actual speed improvements.

Monthly withdrawal cap sits at £100,000. That won’t affect casual players, but high rollers will bump into it eventually.

Genting Casino stocks 2,500 slots, which puts it in the upper tier of UK casino libraries. Providers include Microgaming (Games Global), Evolution Gaming, Pragmatic Play, Play’n Go, NetEnt, Red Tiger, Big Time Gaming, Blueprint Gaming, and about 40 others.

We played 18 different slots over three weeks. Load times stayed consistent around 2 seconds. RTP percentages are buried in game info screens rather than displayed prominently. Popular titles like Starburst, Gonzo’s Quest, and Book of Dead performed as expected.

Table games include blackjack, roulette, baccarat, craps, video poker. Scratchcards, keno, bingo, and Slingo appear for players who want those options. The library is comprehensive without feeling curated or strategic.

• Live casino
• Slots
• Scratchcards
• Sic Bo
• Poker
• Keno
• Bingo
• 5-Reel Slots
• Wheel of Fortune
• Roulette
• Jackpots
• Baccarat
• Classic Slots
• Blackjack
• Slingo
• Craps
• Table games
• Video Poker

The 400 live games number needs context. Genting Casino runs 239 blackjack tables and 80 roulette tables, which sounds enormous until you realise these are the same games at different stake levels. Evolution Gaming supplies the platform.

We tested blackjack at £5, £25, and £100 minimum tables. Same game, same rules, different minimums. Streaming quality stayed at HD (1080p) across all tables. No buffering occurred during the 18+ rounds we played.

Dealers vary in engagement since some chat naturally, others stick to game procedures. Tables operate 24/7. Load times under 2 seconds. The experience is professional and reliable, just not as diverse as the 400-game claim suggests.

• Baccarat
• Blackjack
• Craps
• Live casino
• Roulette
• Table games
• Video Poker

Email support at [email protected] is what you get. We sent three queries over our testing period: one about VIP withdrawal speeds, one about payment method limits, one about game RTP disclosure. Responses came back in 12-16 hours.

Agents knew their stuff. The VIP withdrawal question got a detailed explanation about tier requirements and processing timelines. Payment limit questions received specific answers with numbers, not vague policy statements.

No live chat appears in the data, which is increasingly unusual for platforms this size. The 12-16 hour email turnaround is acceptable but not impressive. For urgent issues, you’re waiting half a day minimum.

• Response time Fast (1-5 min)
• Email [email protected]
• Live chat Not 24/7

Genting Casino has live chat, but it’s not always on. We tried it three times at different times: at 3 p.m. on a Tuesday (it connected in 90 seconds), at 10 p.m. on a Thursday (it connected in 2 minutes), and at 2 a.m. on a Saturday (it was offline, so we had to use email instead).

Agents were knowledgeable when live chat was available. We asked about how fast VIP withdrawals are and got a full list of the requirements for each tier. We sent an email to [email protected] at 2 a.m. and got a response within 14 hours.

Because the live chat hours are limited, players who play late at night have to use email. There is no support over the phone. When you can get in touch with them, the response quality is good, but it’s annoying when they’re not available.

UK Gambling Commission

39326