Genting Casino Review 2026 February

The platform loaded quickly on both desktop (2.4 seconds) and mobile browser (3.8 seconds on iPhone 12). We completed registration in under 2 minutes. Game categories make sense because slots, live casino, table games are separated logically. The desktop app is a throwback to when downloadable clients were standard. Everything functions without friction or confusion.

PayPal deposits hit our account instantly when we tested with £100. Visa, MasterCard, and Trustly are your other options. The £10 minimum deposit is standard, though some competitors go as low as £5.

Withdrawals tell a different story. The £20 minimum is higher than it needs to be—most UK casinos set it at £10. That extra £10 threshold keeps smaller balances in play longer, which benefits the casino more than you. We withdrew £60 via PayPal on day nine. Processing took 2 days to complete.

The VIP program advertises faster withdrawals as a perk. We reached the first VIP tier through regular play and tested this claim with a £50 withdrawal.

Genting Casino stocks 2,500 slots, which puts it in the upper tier of UK casino libraries. Providers include Microgaming (Games Global), Evolution Gaming, Pragmatic Play, Play’n Go, NetEnt, Red Tiger, Big Time Gaming, Blueprint Gaming, and about 40 others.

We played 18 different slots over three weeks. Load times stayed consistent around 2 seconds. RTP percentages are buried in game info screens rather than displayed prominently. Popular titles like Starburst, Gonzo’s Quest, and Book of Dead performed as expected.

Table games include blackjack, roulette, baccarat, craps, video poker. Scratchcards, keno, bingo, and Slingo appear for players who want those options. The library is comprehensive without feeling curated or strategic.

• Live casino
• Slots
• Scratchcards
• Sic Bo
• Poker
• Keno
• Bingo
• 5-Reel Slots
• Wheel of Fortune
• Roulette
• Jackpots
• Baccarat
• Classic Slots
• Blackjack
• Slingo
• Craps
• Table games
• Video Poker

Genting advertises 400 live games, which is a strong library, until you realise what that number includes. We saw 239 blackjack tables and 80 roulette tables, but these aren’t unique games since they’re the same games running at different stake levels. A £1 blackjack table and a £100 version count as two separate “games”.

However, the groundbreaking fact that makes Genting casino unique is their streaming approach. Why? Because they broadcast from their actual Genting Casinos in Manchester, Birmingham and Palm Beach. For example, our team played “live roulette from Manchester”, and we could see real players at the physical casino in the background, which offered a different kind of vibe, more real and more raw. We appreciate that this isn’t a generic studio but a real venue with real atmosphere that sometimes takes your breath away.

• Total Number of Games: There are 400 live dealer games, which is a perfect number for those looking for diversity. You will have everything to play, but many sessions are similar.
• Live Game Types: At Genting Casino, if you’re a blackjack player, this is the right place for you because the focus of the live dealer collection is truly on blackjack since there are more than 230 tables. Still, you will find 80+ roulette sessions, around 80+ baccarat sessions, etc. You can even try those popular game shows from Evolution such as Crazy Time and Monopoly Live.
• Streaming Quality: We tested during Friday evening peak hours on the Manchester roulette table. Stream stayed sharp even with a full table. You can see the physical casino floor in the background, which adds legitimacy. No technical issues during our 40-minute session.
• Dealer Interaction: Dealers handle both online and in-person players simultaneously. Online chat responses take longer because they prioritise the physical table. We asked about bet limits and got an answer in about 20 seconds, which is slower than studio-only dealers but understandable given the dual audience.

• Baccarat
• Blackjack
• Craps
• Live casino
• Roulette
• Table games
• Video Poker

Unfortunately, the Support availability is the weak point at Genting Casino. We say this because the live chat isn’t 24/7, which is unusual for such a popular casino in the UK. We tested at different times to map when chat is actually available.

Our first test was at 2pm on a Wednesday, and we connected to an agent in under 2 minutes. Second test at 1am on Saturday, but the chat was offline with an automated message saying to use the email instead, but we didn’t like this at all. Based on our testing, chat operates roughly from 8am to midnight GMT, but even so, Genting doesn’t mention this on their website, which is another drawback.

• Customer Service Options: You can only use live chat and email at [email protected]. Unfortunately, there’s no phone support, but this is very unusual because Genting has many brick-and-mortar locations in Great Britain. You’d expect a phone line given their well-known presence.
• Availability: Live chat runs during daytime and evening hours but goes offline when night comes. Email is available 24/7, but you can wait a few hours for a response. However, there are no weekend-specific restrictions that we noticed.
• Response Times: Live chat was fast when available because we waited under 2 minutes both times we connected. Email took 11 hours for a response, which is decent for overnight issues.
• Quality of Support: In terms of quality, we cannot say anything negative because the agents gave us specific and honest answers, and they were friendly and ready to help us with everything. For example, our expert, Danut Negara, asked about the VIP withdrawal feature, and they immediately responded that Tier 1 does not get faster cashouts, only Tier 2. Most UK casinos oversell their VIP perks, but here we found honesty, which is a rare thing in %an%.

• Response time Fast (1-5 min)
• Email [email protected]
• Live chat Not 24/7

The security level of Genting is guaranteed by the fact that they have physical casinos around the UK and because the online casino is part of SkillOnNet. This iGaming operator is licensed by MGA and UKG. This means that they are subject to strict regulations, so don’t worry because you will be safe in both brick-and-mortar venues or online

Both licences are current and verifiable on the internet. SSL encryption is available across the site due to the fact that it starts with https, so your data is all safe. What’s different is the iTech Labs certification for game fairness since most UK casinos use eCOGRA, but Genting went with iTech Labs for RNG testing, which is perfect anyway. Same function, different auditor.

• Licensing and Regulation: So, genting has a UKGC licence with the number 39339326 and an MGA licence, both being available thanks to SkillOnNet, which was registered in Malta in 2010.
• Encryption: SSL encryption protects transactions and personal data. Standard implementation, nothing exceptional. No Two-Factor Authentication option, which would strengthen account security but isn’t common at this level.
• Fair Play: RNG technology tested by iTech Labs rather than the more common eCOGRA. Games are audited regularly, and RTP percentages are available in game info screens (though not prominently displayed). Responsible gambling tools include deposit limits, loss limits, session timers, reality checks, and self-exclusion. Tools are functional but not as visible as they could be—you need to dig into account settings to find them.

UK Gambling Commission

39326